Silvery - Personalised Jewellery & Keepsakes | See COVID-19 Page For Delivery Times

Silvery - Personalised Jewellery & Keepsakes | See COVID-19 Page For Delivery Times

COVID-19

An Update from Silvery: COVID-19

Doing it the Silvery way with kindness and care over chaos and panic.

Updated: 2 September 2020 / Level 2

Originally Posted: Monday, 1 June 2020 / LEVEL 3

Very Important Details:

It’s very important to note and read the following details if you wish to order and communicate with Silvery. At present our manufacturing time does not alter, nor does delivery time. Below are details regarding our turnaround time and operating standards.

Silvery is a small, independent brand and our team are doing our absolute best to assist you professionally and efficiently. It’s key to remember we are all being emotionally challenged during this time, please extend respect and kindness to us as we will to you. We LOVE our customers and we ask for your patience during this particularly difficult time. Nothing is functioning as “normal” please keep that in mind. We must all allow for some leeway within our expectations.

Communication:

To get in touch with us – please see our contact page. If you would like information on your order please remember to include your order number.

A few key team member are able to work from the office and our phone lines are operational once more. Our WhatsApp line is operating for messages only, during office hours which are Monday to Friday 8:30am – 5:00pm.

Orders and Manufacturing:

There is currently a small team in our workshop working solely on manufacturing orders. Orders are being worked on systematically and chronologically. We are working to complete orders within FIVE  full working days, but this follows a chronological approach. Previous communication or automated emails that state otherwise are overruled by the information provided here.

Deliveries:

We are sending parcels out for delivery. There is limited airfreight available, and our courier service is making use of road freight which means that deliveries are taking longer due to the restrictions on travel such as roadblocks and unplanned stops along the way. However, so far deliveries have gone well. We truly are unable to offer exact delivery dates. If you are concerned about your item arriving in time for a special celebration please order it as far in advance as possible. We will not be held liable for deliveries not arriving by an expected date. We are unable to expedite orders.

IMPORTANT:

When your Silvery package is delivered be sure to sanitise your hands and the flybag prior to opening it. Each Silvery order is packed and dispatched with care. Regular sanitising within our workshop takes place, however it’s in your best interest to dispose of the flybag and bubble wrap immediately and to wash your hands with soap for at least 20 seconds prior and after touching the parcel. Avoid getting sanitiser on your jewellery pieces. Harsh chemicals and excessive hand washing does impact 925 Sterling Silver and 14k Gold or Rose Gold Plating.

Collections:

Collections from our workshop are available. However, we will call you once your order is ready. You will need an appointment to be permitted to enter the premises. You are required to wear a mask and to not have any COVID-19 symptoms. It is requested that you sign in and have your temperature taken. Silvery is taking all the necessary precautions within our workplace to be safe, however we will not be held liable for any COVID-19 transmissions. Entry to our premises is at your own risk.

Our T’s and C’s are still in place, however there will be variations regarding manufacturing time. Please respect the measures put in place to deal with the pressures during this difficult time. The same rules apply to refunds and general business conduct.

Thank you once again for your support!

 

 

Latest Update: Wednesday, 13 May 2020

Very Important Details: We will continue working under the restrictions of Level 4 until further notice.

It is very important to note and read the following details if you wish to order and communicate with Silvery. Despite some of our freedoms slowly returning it’s necessary to be aware that we are still in a nationwide shutdown. This has a major impact on the functioning of local businesses and delivery. Silvery is a small, independent brand and our team are doing their absolute best to assist you professionally and efficiently. It’s key to remember we are all being emotionally challenged during this time, please extend respect and kindness to them as they will to you. We LOVE our customers and we ask for your patience during this particularly difficult time as we navigate a new way of life. Nothing is functioning as “normal” please keep that in mind. We must all allow for some leeway within our expectations.

Communication:

Our team is very small at present and we have been inundated with emails and messages which we are working through in an organised manner. Please be patient in awaiting a response and please be kind as we will be to you.

At present we are communicating via our dedicated email service which has been in place since the start of the nationwide shutdown. Our usual email addresses are NOT currently being used, we apologise for the inconvenience. If you have not received a reply we ask you to contact us again.

For any information, queries or details please make use of enquiries@silvery.co.za only. If you would like information on your order please remember to include your order number.

We are not able to work from our office and therefore we are unable to answer the telephone. Our WhatsApp line is operating for messages only, during office hours which are Monday to Friday 8:30am – 4:30pm.

For custom quotes you can email custom@silvery.co.za, please include relevant images, facts and information so that we can assist you efficiently. We are unable to quote you via WhatsApp.

Orders and Manufacturing:

There is currently a small team in our workshop working solely on manufacturing orders. Orders are being worked on systematically and chronologically. Our first mission was to catch up with the orders placed during level 5 shutdown and we’re making good progress. We have incorporated a night shift too and we are aiming to complete the manufacturing of each order within FIVE working days, but this follows a chronological approach. Previous communication or automated emails that state otherwise are overruled by the information provided here.

Deliveries:

We are sending parcels out for delivery. There is no airfreight available, only road freight which means that deliveries are taking longer due to the restrictions on travel such as roadblocks and unplanned stops along the way. However, so far deliveries have gone well. We truly are unable to offer exact delivery dates. If you are concerned about your item arriving in time for a special celebration please order it as far in advance as possible. We will not be held liable for deliveries not arriving by an expected date.

Collections from our workshop are not permitted by law.

Our T’s and C’s are still in place, however there will be variations regarding manufacturing time. Please respect the measures put in place to deal with the pressures during this difficult time. The same rules apply to refunds and general business conduct.

We want to thank our loyal customers for their exceptional patience, love and kindness during this time. It is with gratitude in our hearts that we work round the clock to create your Silvery items with care, dedication and love!

 

Latest Update: Monday, 27 April 2020
Kindly Note:

Please be aware that although the shutdown will be less restrictive as of 1st May, we are all still encouraged to stay home. The COVID-19 pandemic is by no means over and we must all play our part to keep each other safe and respect the law.

We will return to our workshop at the start of May, however only a few team members are permitted on our premises in order to comply with the law.

Orders are being worked on systematically and chronologically. We kindly ask for your patience during this time as we navigate not only what is expected of us legally, but what is realistic in order to keep our team safe and respect you, our lovely (and very important customers). Our aim is to manufacture all orders within five working days. We are aware that our confirmation email was saying 2 – 3 days as this was our original handcrafting time, however with so few team members it is not possible. We have since adjusted all correspondence. Please bear with us. Again, this is due to our reduced team members who are working as mentioned above.

At present we are unable to guarantee exact delivery dates or whether orders will be on time for certain celebrations such as Mother’s Day. We don’t have full clarity on whether our courier partners will be back up and running with normal deliveries straightaway. Airfreight is essential for the courier network to run effectively and at present there is no flights available for packages, only road freight which is slower.
We understand that it is inconvenient, but it is important to note that once shutdown is over there will be a phase where daily life needs to adjust back to what we consider our new normal.

We have one main platform open for communication and all enquiries, and queries can be addressed directly to our dedicated email service: enquiries@silvery.co.za
We are unable to answer our office telephones, so this is the best way to communicate with us.

Latest Update: Tuesday, 24 March 2020

An Important Note from Silvery:

  • South Africa is entering a 3 week shutdown due to COVID-19. You can still place an order, we will begin manufacturing it once we are back in the workshop. In line with the South African President’s announcement of a shutdown, Silvery’s office and workshop are now closed.

We have one main platform open for communication and all enquiries, and queries can be addressed directly to our dedicated email service: enquiries@silvery.co.za
We are unable to answer our office telephones, so this is the best way to communicate with us.

  • If you placed and paid for your order prior to 23 March 2020 we did our absolute best to send it out before the cut-off time. We have made arrangements with our courier partners who will be delivering your orders. They are taking stringent hygiene measures to keep you and their drivers safe. If you need to track your parcel please make use of the above email address.
  • Any orders that our delivery partners are not able to deliver due to unforeseen circumstances will be kept for you and delivered after the shutdown period. We sincerely apologise for the inconvenience and we are doing our absolute best to deliver truly excellent service during this critical time.
  • Orders placed and paid for after 23 March will go into manufacturing upon our return to the workshop after the shutdown. Once again, we apologise for this inconvenience. We appeal to you to please not cancel your order as we need your support in order to keep our small, independent brand running during this uncertain economic time.
  • Following the shutdown, we will act in accordance with South African law and set out precautions based on the announcements and changes stipulated by the President and government. Our website offers our latest operational structure and information on how Silvery is facing this pandemic.
  • Thank you for your continued support. We look forward to brighter, happier days and wish you only the best during the shutdown. Stay safe and remember to be brave and kind.

First Update: Monday, 16 March 2020

  •  We know it isn’t business as usual, but we are aiming to work calmly in order to take care of our team and of course your orders which are crafted with love.
  • We are taking all the necessary in-house precautions. In addition, we are awaiting detailed feedback from our local courier and international delivery partners. We will update you accordingly. At present there are no manufacturing or delivery disruptions or delays. This could change without notice, but we will keep you informed.
  • We understand that social distancing is becoming part of our existence. With this in mind special celebrations, events and weddings are being postponed. It’s tough and we commiserate with you! If you have recently ordered items and your event is now postponed, we can assist you in remaking it. We have calculated an adjusted fee to help you. Please contact us (click here) directly to chat through the details.
  • As of Wednesday, we will no longer offer the “Collect my Order” option (until further notice). You can still rely on deliveries to your door. Less leaving the house and more peace of mind. We will not be hosting meetings as is the standard practice during this time which includes customers visiting our workshop or making appointments to view items. We kindly ask that you respect this.
  • At present we are unable to predict how South Africa and independent businesses such as ours will be impacted. Regardless of this it is our aim to be positive and safe whilst fulfilling your orders. We are functioning at our full capacity, should this change we will notify our customers.
  • Please continue to support local, small independent businesses. We need your help in preparing a way forward. Many small, local businesses will be greatly challenged by the impact of COVID-19 on their livelihood. Support, like, follow, encourage, buy vouchers or send gifts, postpone, but please don’t cancel.
  • During these uncertain times we encourage kindness and we request your continued support. Independent businesses need all the T.L.C. they can get, and we want to strive for a sustainable future.
  • Our heartfelt thoughts are with all of humankind who are faced with something so new and at times incomprehensible.

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