Changes to Existing Items
While custom orders are momentarily on hold, we understand that sometimes a small tweak can make all the difference. Fear not! We are more than happy to accommodate small changes to our current items. For detailed information and assistance with modifications, please don’t hesitate to reach out to us via email at [email protected] or by giving us a call at +27 31 5694119.
We truly appreciate your patience and understanding during this busy time. Thank you for being a part of our Silvery family! We look forward to creating something special for you soon.
Have Your Dream Jewellery Item Custom Crafted
Allow Silvery to custom create your next jewellery item in 925 Sterling Silver or 9kt Gold.
Frequently Asked Questions:
How long does it take for Silvery to respond?
We always aim to respond within a few days of you sending your request, during business hours, Monday to Friday. However, custom quotes do require a bit more time in terms of the quoting process.
How long does it take to craft a custom created item?
To craft a custom design normally takes 5 – 10 working days, depending on the complexity we may require an extra day or two.
Can I expedite or speed up the process?
Unlike with our personalised product selection on our website we are unable to speed up the handmade production time for custom created designs. If your order is urgent we suggest purchasing something off our website. We offer a service called “Urgent Next Day Dispatch” for an additional fee, but not on custom products.
Can I create an item with my favourite brand’s logo on?
Most branded items are subject to copyright and without official permission from the owner of the company or brand we are unable to work with any protected imagery or logos.
Which metals do Silvery work with?
We use 925 Sterling Silver and 9kt Gold to create custom designs.
What gemstones are available to use in designs?
We predominantly work with CZ’s (cubic zirconia) and diamonds, however we can arrange for almost any stone to be placed into your item upon special request.
Can my item be sent to me?
Yes, we courier all orders directly to our customers using our courier partner. Collection from our Durban workshop is by appointment only.