Have an idea? Seen something you like?
The most efficient way for you to find out if we are able to assist you is to fill in the form on this page. If you have seen something special that you would like to have custom created by our skilled jewellers… let us take a look and we will provide you with an official quote.
When working on custom made creations, the reference image provided is a key element of the procedure. It allows our team to visualise and strategically plan out the manufacturing process of the jewellery item. Kindly be advised that due to the legalities of intellectual property, copyright and trademark, as well as the handmade nature of our manufacturing procedure, we unable to manufacture items to look exactly as per the reference image provided. The reference image serves as inspiration for the handcrafted final product created by Silvery.
We are unable to utilise any brand logos, slogans, items and artistry that is copyrighted / trademarked in any jewellery designs. This includes the logos of sporting teams, movie memorabilia or characters. In order to work with designs to which copyright or trademark restrictions apply, a formal letter of consent offering official permission for commercial use of property will need to be obtained. Any personalisation submitted on an order will need to be royalty free, personally designed or purchased directly from the creator, artist or designer in order to be included in the design of your jewellery item.
Frequently Asked Questions:
How long does it take for Silvery to respond?
We always aim to respond within a few days of you sending your request, during business hours, Monday to Friday. However, custom quotes do require a bit more time in terms of the quoting process.
How long does it take to craft a custom created item?
To craft a custom design normally takes 3 – 5 working days, depending on the complexity we may require an extra day or two.
Can I expedite or speed up the process?
Unlike with our personalised product selection on our website we are unable to speed up the handmade production time for custom created designs. If your order is urgent we suggest purchasing something off our website. We offer a service called “Urgent Next Day Dispatch” for an additional fee, but not on custom products.
Can I create an item with my favourite brand’s logo on?
Most branded items are subject to copyright and without official permission from the owner of the company or brand we are unable to work with any protected imagery or logos.
Which metals do Silvery work with?
We use 925 Sterling Silver and 9kt Gold to create custom designs.
What gemstones are available to use in designs?
We predominantly work with CZ’s (cubic zirconia) and diamonds, however we can arrange for almost any stone to be placed into your item upon special request.
Can my item be sent to me?
Yes, we courier all orders directly to our customers using our courier partner. Collection from our Durban workshop is by appointment only.