The Tree Of Life is a symbol of a fresh start on life, positive energy, good health and a bright future. It is a symbol of growth, strength & immortality. Our 925 Sterling Silver Tree Of Life Heart Stud Earrings is a definite must have, it symbolises the greater things in life.
|Dimensions: Each earring measures 7mm x 7mm|
Delivery and Returns:
Delivery times will vary due to COVID-19 restrictions. Please read more on our dedicated page: Click Here.
Silvery Shipping Terms and Conditions:
IMPORTANT: Please allow 2 – 3 working days (5 at present due to COVID-19) hand crafting time for your order before it is dispatched as each item is made to order.
1. Standard Shipping Options:
Central Areas, Residential & Business Addresses:
|R 95.00||1 – 3 working days for shipping after manufacturing. Delivery times may vary.|
Regional, Outlying Area / Rural, Farm / Gravel Rd Addresses:
|3 – 5 working days for shipping after manufacturing. Delivery times may vary.|
Prices are subject to change without prior notice. Regional, Outlying Areas may incur additional delivery charges which you will be notified about prior to your order being dispatched.
Silvery cannot be held responsible for any delays in delivery once your order has been dispatched and left us and is in the possession of our courier partner.
Silvery reserves the right to charge additional shipping costs if these occur for example at unsuccessful delivery or refused acceptance.
2. Urgent Next Day Dispatch R295.00
Your order will be dispatched the next working day and delivered on Express Courier Service 1 – 2 days after dispatch.
3. International DHL Express:
Rate is quoted per international address at checkout.
You may collect your order from our premises upon completion – we will contact you. Please refer to COVID-19 page for procedure.
Ordering from Silvery:
For additional insight please review our detailed Terms and Conditions.
Agreement when Placing Order:
Silvery strives for excellence and in turn wants you to be happy with your purchase. Due to the nature of our business which is linked to personalisation, it is very important to be aware of our Standard Return Policy and matters related to exchanging items. Upon placing your order you are required to tick the box “I have read and agree to the website terms and conditions*” which is a mandatory field prior to being able to complete your order. It’s your responsibility to read the Terms and Conditions. We are unable to enter into discussions if you openly admit to not having read our Terms and Conditions.
Order Processing & Delivery:
Manufacturing and hand crafting of your order will begin processing once payment has been received and it has cleared. Payments can take up to two days to reflect.
We process orders and allocate payments once a day, therefore orders are not immediately allocated to manufacturing, even if you bank with FNB.
You will receive email notifications at the various stages of your order progress.
Each order has a hand crafting time of 5 working days (due to COVID-19 restrictions), which only begins once payment has reflected on our system as stated above. Once your payment reflects, your order will enter our workshop to begin its hand crafting time. After the final day of handcrafting time, your order will be dispatched with our courier partner by the close of business. Tracking information will be sent to you.
During the festive season, Valentine’s Day or other important celebrations our manufacturing time may be extended without prior notice due to an increase in orders.
We are unable to accommodate special requests to expedite orders or guarantee exact days on which items will arrive with you. We strive to adhere to our manufacturing deadlines and guide you accordingly.
Public Holidays: Orders are not processed, dispatched or delivered on public holidays. A public holiday will delay the delivery of your order by at least one additional day.
If your order is “in query” it impacts the turnaround time. We will contact you to clear any details or order related queries with you. The sooner this is resolved, the sooner your order returns to the workshop to continue being manufactured. If your responses are delayed or our calls and attempts to communicate with you go unanswered, we are unable to expedite the order when you do eventually make contact.
Order Placement Tips:
- Paying via credit card is the swiftest method of payment.
- View the emails that we send you for guidance on order progress.
Please note that our courier partners are unable to deliver to P.O. Box addresses. Silvery will not be held responsible or liable for incorrect delivery details supplied by customers when checking out. When selecting our courier option, it will be necessary for someone to sign to acknowledge the receipt of the parcel upon delivery.
Once your order has been dispatched we are unable to update your delivery address. Please ensure you fill it in correctly and accurately when placing your order.
Condition of Goods:
In the unlikely event that items are delivered damaged or with defects and there is no clear damage to the item from the courier company, you will be required to take photos of your items within 24 hours of receiving your goods. Photos are to be emailed to: email@example.com.
Upon receipt of the details we will investigate the matter. Should it be found that the items were sent to you in the condition shown upon receipt or such damage occurred in transit, Silvery will replace the items that you have ordered. If the items are not reported as damaged / defective within 24 hours of receiving them, we will not be able to refund or exchange your order.
You will be required to return the damaged items to us, upon which a new order will be sent to you. You will not be permitted to keep the damaged items.
International Taxes and Duties:
For all international orders placed outside of South Africa, Silvery will not be held liable for import taxes and duties into your country. Customs policies vary greatly from country to country. Please research and understand the related charges you could be liable for prior to placing and ordering from Silvery.
Packaging: Each order is packaged in one of our signature Silvery branded, environmentally friendly cardboard boxes. Each box is carefully filled with soft, natural wood wool on which your jewellery is placed. The jewellery pieces are presented on a white Silvery backing card then slipped into a clear plastic pocket to prevent damage whilst in transit. Lastly, the cardboard box is wrapped in bubble wrap for delivery and placed in a courier bag. Silvery’s encourages you to reuse our signature box to store your jewellery items, however not long-term as they are not airtight. Alternatively, we ask that customers recycle any packaging that they want to discard or reuse it where possible.
Silvery's Signature Packaging:
Each order is packaged in one of our signature Silvery branded, environmentally friendly cardboard boxes. Each box is carefully filled with soft, natural wood wool on which your jewellery is placed. The jewellery pieces are presented on a white Silvery backing card then slipped into a clear plastic pocket to prevent damage whilst in transit.
Lastly, the cardboard box is wrapped in bubble wrap for delivery and placed in a courier bag.
Silvery’s encourages you to reuse our signature box to store your jewellery items, however not long-term as they are not airtight. Alternatively, we ask that customers recycle any packaging that they want to discard or reuse it where possible.
|Dimensions: Each earring measures 6mm x 7mm|